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  • Set the hours of operation and time zone for a queue using Amazon Connect
    Learn how to specify midnight, set a schedule for 24x7, or Monday-Friday 9-5 Set overrides for holiday hours in advance, for example, to indicate when you are closed, have reduced or extended hours
  • Managing queues with a new API in Amazon Connect
    This post demonstrates how to use new queue APIs in Amazon Connect to manage queues in an Amazon Connect instance Using the new APIs, you can programmatically: Add a new queue Modify a queue by adding or removing quick connects Modify hours of operation for a queue View hours of operation that is associated to a queue
  • Amazon connect delay callback until next day | AWS re:Post
    There are a few ways of approaching this including but not limited to: Create a new queue and add it to the appropriate routing profiles, then use this queue for the callbacks, then use check hours of operation and a wait block in the customer queue flow for that queue Use tasks Tasks can have the start time set, up to 6 days in the future
  • Amazon Connect Arrange a Call Back from Queue? - DrVoIP
    The flow goes on to check operating hours - routing ON- hours to the Queue and Off-hours to the Voice Message center If it is "On-hours" we send the call to the Queue flow If an Agent is available, we connect them to the caller
  • How to Manage Queues in Amazon Connect | CloudHesive
    Amazon Connect simplifies contact center queue management It provides admins with APIs that they can use to seamlessly manage contact center routing operations at scale In addition, Connect makes it simple to migrate queues from one instance into another
  • Arrange a Call Back from Queue? - ConnectPath CX - Powered by Amazon . . .
    In AWS Connect, Call Backs will follow the On-hours schedule So if someone left a request for call back at closing time, that option will not trigger until the next day when the queue is open per On-hours
  • Sample queue customer flow in Amazon Connect
    Here's how it works: The Set working queue block determines which queue to transfer the customer to The Check hours of operation block perform checks to avoid the customer being queued during non-working hours The customer is transferred to the queue if it is within business hours, and the queue can handle this call
  • A Better Experience for End-of-Day Callers in Amazon Connect
    In Amazon Connect, a queued call would stay in the queue even when the queue has closed for the day So, what do you think would happen to your call if you called into the support queue at 4:54 PM and it closes at 5:00 PM? The answer would depend on the contact center’s policies for keeping agents online until all remaining calls are handled


















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