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  • Improving Coloradans Customer Experience | Gov. Office - Operations
    Improving Customer Service is essential to building trust and confidence in government This year, each agency in the State of Colorado set a goal in their FY19 performance plans aimed at improving the customer experience Below are a few examples from the performance plans, which can be found here
  • Colorado’s “Loyalty Program” regulations are final, and they blow . . .
    Under the Regulations, a “Loyalty Program” is a “loyalty, rewards, premium feature, discount, or club card program established for the genuine purpose” of providing “an offer of superior price, rate, level, quality, or selection of goods or services” to a consumer, either directly from the business or via a partner, whose “primary
  • How to Conduct Customer Loyalty Programs that Comply with Data Privacy . . .
    Learn how to navigate loyalty program laws in California and Colorado to ensure compliance Understand opt-in requirements, data disclosure, and penalties for effective customer engagement strategies
  • Public Utilities Commission Announces Program to Assist Coloradans . . .
    The program will operate from Nov 1, 2024 to June 30, 2025, and helps lower-income customers access energy assistance from certain utility-run affordability programs These programs provide relief from energy bills by capping a customer’s share of their total energy bill
  • 2025 REBATE SUMMARY INFORMATION SHEET COLORADO COLORADO RESIDENTIAL . . .
    Customers should check the company’s website or call 800-895-4999 to determine if the rebate program has been discontinued or updated and if rebates are still available, prior to making any purchase Key: Natural Gas: This symbol indicates a program available to our natural gas customers Electric: This symbol indicates a program available
  • Colorado Finalizes Regulations for Colorado Privacy Act - WilmerHale
    Loyalty programs (Rule 6 05): The Rules greatly expand on the CPA’s brief reference to customer loyalty programs, explaining the contexts in which companies may permissibly terminate a loyalty benefit for a customer who exercises data rights relevant to those benefits
  • Xcel Energy Customer Behavior Change Program Process Evaluation
    This report summarizes the process evaluation of Xcel Energy’s Colorado Customer Behavior Change program (CBC, or the program), conducted by The Cadmus Group Inc (Cadmus), along with Integrative Growth, Inc (IG) and Population Research Systems (PRS)
  • Better Customer Service Part of Colorado’s 2025 Tech Plan
    “Key examples include things such as receiving emergency rental assistance, accessing mental health crisis support (via 988 and the Colorado Crisis Line), and simplifying interactions for
  • CDHS Programs Guide - training. colorado. gov
    In Colorado, the assistance programs you will work with are called High Level Program Groups, or HLPGs These programs provide financial, medical, and or food assistance to eligible individuals The Colorado Department of Human Services (CDHS) is responsible for the oversight of Food Assistance, Colorado Works, and Adult Financial
  • COMMENTARY: Colorado loyalty programs hit new regulatory bumps
    Colorado businesses spent the better part of 2022 preparing to comply with the Colorado Privacy Act (“CPA”) by its effective date in mid-2023 However, many overlooked the numerous requirements that the later-enacted CPA regulations impose on loyalty programs





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